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Challenge

Vivo, one of the largest telecommunications providers in Brazil, was facing a highly complex logistics scenario due to its extensive national distribution network and high daily volume of field operations. The company encountered several key challenges:

• The need to connect multiple internal systems, such as ERP and CRM, to achieve a unified and reliable operational view;
• A lack of real-time visibility across inventory distributed in multiple distribution centers and field technician hubs;
• Inefficiencies in redistributing parts and components, affecting service lead times and increasing operational costs.

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Solution

By adopting Atlante, Vivo took a strategic step toward smart logistics and process automation. The solution was tailored to integrate seamlessly with the company’s existing systems and delivered:

• A unified, scalable platform that connected ERP, CRM, and logistics operations in a single interface;
• Real-time tracking of parts, equipment, and logistical assets;
• Optimized stock movements between distribution centers, technical teams, and regional hubs;
• Intelligent analytics for data-driven decision-making, based on usage history, service demand, and SLA performance.

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Results

The implementation of Atlante brought measurable and impactful results for Vivo:

• End-to-end supply chain integration, with centralized operational visibility;
• Significant improvements in service response time for customers and field teams;
• Reduced logistics costs through smarter inventory redistribution and stock management;
• Increased team productivity with automated processes and greater predictability for critical item replacement;
• Scalable operations, with a solution built to support the company’s growth trajectory.

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“Partnering with Atlante allowed us to turn a bottleneck into a competitive advantage. Today, we have greater control, agility, and intelligence in our logistics operation.”— Logistics Director, Vivo